http://cablefax.com Cable360.com en-us 2010 Thu, 11 Mar 2010 9:22:36 EST Cable Fax Magazine Independent Operators It’s been a tradition that this edition of CableFAX: The Magazine, issued in the middle of summer, is intended to be perused during cable’s summer vacation. A few weeks that are supposed to be dominated by sun, swimming, fishing, hiking, golfing, reading and relaxation in all forms. The... http://cablefax.com/cfp/cablefaxmag/independent_operators/36646.html Mon, 27 Jul 2009 0:00:00 EDT It’s midsummer, which means two things: electric bills are up and CableFAX: The Magazine is honoring the achievements of independent cable operators and MSOs in its annual Top Ops issue. As we did last year, we’ve added awards beyond the top operators. So we have categories like: Customer... http://cablefax.com/cfp/cablefaxmag/independent_operators/36647.html Mon, 27 Jul 2009 0:00:00 EDT If you owned stocks last year, you probably watched their free fall like a horror movie, fingers firmly covering your eyes. If you owned Mediacom, you were spared much of that pain. In fact, despite the bleak economy, Mediacom delivered one of the best economic performances in its history. In 2008, it added... http://cablefax.com/cfp/cablefaxmag/independent_operators/36648.html Mon, 27 Jul 2009 0:00:00 EDT We know we’re in a recession. Apparently that fact has eluded Cox Business. Or perhaps it’s merely a difference in interpretation. Many react to a sluggish economy with plans for little or no growth. Our 2009 Commercial Sales Team of the Year thinks the recession signals an opportunity to expand... http://cablefax.com/cfp/cablefaxmag/independent_operators/36649.html Mon, 27 Jul 2009 0:00:00 EDT For many in Louisiana, life is hard. And that’s not even taking into account the recession. Hunger is great, with 800,000 people in poverty. Jumping into the breach, late in 2007, Suddenlink’s Alexandria system, led by field service manager Tony Cifelli, launched Connecting to Those in Need, a... http://cablefax.com/cfp/cablefaxmag/independent_operators/36650.html Mon, 27 Jul 2009 0:00:00 EDT Cable icon Bill Bresnan likes small markets and small towns. This affinity is reflected in the company he founded, Bresnan Communications, which serves 320,000 customers in the Rocky Mountain states. This is not a dollars and cents predilection — it’s just that with small markets, it’s... http://cablefax.com/cfp/cablefaxmag/independent_operators/36651.html Mon, 27 Jul 2009 0:00:00 EDT Brian Roberts stood before a press gaggle at The Cable Show earlier this year with a certain swagger about him. The Comcast chief and CableLabs chairman was there to show off Starz’s new iTV app, Enteract Now. Like Time Warner Cable’s Start Over service, it lets viewers restart a show... http://cablefax.com/cfp/cablefaxmag/independent_operators/36652.html Mon, 27 Jul 2009 0:00:00 EDT Woody Hutton may be one of the most important cable execs you’ve never heard of. Despite being Insight’s SVP of operations, he’s too modest to grab headlines. In fact, the 25-year cable vet shuns the spotlight. Even at Insight "he prefers to just get the job done and is reluctant to... http://cablefax.com/cfp/cablefaxmag/independent_operators/36653.html Mon, 27 Jul 2009 0:00:00 EDT As a wise man once said (or was it a shampoo commercial?), "You only get one chance to make a first impression." That’s what customer operations SVP Joe Stackhouse was thinking when he challenged his team to improve subscribers’ experience on their "Day of Service," the day... http://cablefax.com/cfp/cablefaxmag/independent_operators/36654.html Mon, 27 Jul 2009 0:00:00 EDT Compared to the phone, email yields a much better ROI. Especially if you’re a cable operator. Because the time customer service reps spend on the phone adds up to lots of minutes — minutes that could be seconds if the information were conveyed electronically instead. That’s why the Central... http://cablefax.com/cfp/cablefaxmag/independent_operators/36655.html Mon, 27 Jul 2009 0:00:00 EDT