Jason Conrick, a technican with Charter, arrived for a routine trouble call in a customer’s home in Centerville, TN, last month. It turned out to be anything but routine.

The elderly customer had started cooking in the kitchen while he was working on some of the customer service concerns. As Conrick was wrapping up, he heard the customer in the kitchen scream for help. He went into the kitchen and saw that a pan on the stove with grease in it had caught fire and the flames were reaching the top of the stove and the cabinets.

He jumped into action, pulling the pan off the stove and grabbing a box of baking soda. In this process the grease splashed up on Conrick’s face and nose causing first and third degree burns to his forehead and nose. Without any hesitation or concern for himself, Conrick was able to put the flames out and save the customers home from any additional damage and potentially saved the customer’s life.

Check out Cablefax’s past Heroes of the Week right here.

The Daily

Subscribe
Tuesday–April 15

Cash Clash: Price Lock Options Reflect Industry Competition

On Tuesday, Comcast became the latest provider to introduce a price lock option. It’s now allowing customers to choose a five-year price guarantee when signing up for a new Xfinity Internet package.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Apr 16
Cablefax 100 Awards CFX100 2025 List to be published 4/16/25
Sep 11
2025 Faxies Awards Faxies Nominations Open! Final deadline: 4/4/25
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Carley Ashley, [email protected], for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.