The latest in:
American Customer Satisfaction Index
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Premium Content
06/05/2024
ACSI Reports Fiber Still the Choice Among Customers
While fiber continues to the be top broadband choice for customers when available, 5G is becoming a viable alternative.
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Premium Content
06/06/2023
All Smiles with Fiber
With fiber internet leading the way in customer satisfaction compared to non-fiber service, AT&T finds itself at the top among ISPs in overall customer satisfaction. The American Customer Satisfaction Index released its Telecommunications Study for 2022-23, which scores satisfaction on a 0-100 scale.
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Premium Content
05/17/2022
Phone Customers Have Their Say
The American Customer Satisfaction Index published its 2021-22 wireless phone service and cell phone study. Altice USA’s Optimum Mobile was No. 1 in customer satisfaction among full service wireless providers.
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Premium Content
06/10/2020
Consumer Satisfaction
Telecom companies are stepping up their game, according to a new report from the American Customer Satisfaction Index.