The latest in:
customer experience
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11/22/2024
Operational Efficiency: Small Changes Yield Big Results
Operational efficiency must be more than a back-office focus; it needs to take center stage as the key driver of customer experience (CX) and profitability.
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Premium Content
04/29/2019
Comcast’s McSlarrow Dives Into the Customer Experience
Ahead of his Cable Center Cable Hall of Fame induction , we caught up with Comcast svp, customer experience and former NCTA pres/CEO Kyle McSlarrow.