The latest in:
Customer Service
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07/07/2023
Executive Round Up: How to Take Customer Service to the Next Level
We asked executives in the industry how the industry can take customer service to the next level in the coming years. Here’s what they had to say.
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Premium Content
03/22/2023
Verizon Testing Enhanced Customer Service Tools
Verizon is making major upgrades to its 5G networks, and in anticipation of potential problems, it is also working on how to improve its customer service experience.
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Premium Content
05/02/2019
Fix It!
Try it yourself. How do you like it? If you don’t, it’s likely your customers don’t either. Fix it.
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Premium Content
08/21/2018
Mediacom Opens Bilingual Customer Support Center
Mediacom opened the company’s new bilingual customer support center and a new customer retail store in Apache Junction, AZ.
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07/27/2017
Technology Advancements Can Benefit Customer Service
SCTE/ISBE CTO Chris Bastian offers his take on how investing in the latest technology can improve customer service and overall user experience.