The latest in:
J.D. Power
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Premium Content
01/30/2025
Wireless Satisfaction Falls, J.D. Power Finds
J.D. Power’s 2025 U.S. Wireless Customer Care Study–Volume 1 found overall satisfaction with wireless customer care decreased for the first time in two years.
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Premium Content
02/27/2024
J.D. Power Releases 2024 Customer Care Study
T-Mobile, Charter’s Spectrum Mobile and Consumer Cellular each won their respective network operator categories in J.D. Power’s 2024 U.S. Wireless Customer Care Study–Volume 1.
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Premium Content
11/17/2023
Subscribers Staying Loyal to Live TV Streaming Services
Customers that try live streaming services are some of the most loyal of them all, according to the latest J.D. Power data.
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Premium Content
09/28/2023
DISH Tops J.D. Power Survey
Make it six consecutive years DISH finds itself at the top of J.D. Power’s 2023 U.S. Television Service Provider Satisfaction Study.
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Premium Content
09/29/2022
J.D. Power Posts Provider Satisfaction Study
DISH found itself as the highest-rated national cable/satellite provider for a fifth consecutive year, according to J.D. Power’s 2022 U.S. Television Service Provider Satisfaction Study.
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Premium Content
07/28/2022
T-Mobile Tops J.D. Power Rankings
T-Mobile stood on top among MNOs in volume two of J.D. Power’s 2022 U.S. Wireless Customer Care Study. The study was based on 15,986 customers who contacted their respective carrier’s customer care department from the past three months, and scores were recorded on a 1,000-point scale.