The latest in:
Liz Bauer
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04/18/2024
Aim to be Forgettable – The Customer Journey Reimagined
Today’s consumer demands personalized experiences and tailored services delivered at lightning speed. But today’s reality is anything but easy as consumers juggle cable TV, OTT streaming, broadband, wireless services and more, managed through siloed apps, websites and contact centers.
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05/28/2021
Vendors Talk Client Communications During Pandemic
We asked technology vendors how they’re communicating with clients during the COVID-19 pandemic and what changes will stay once the world returns to normal. Here’s what they had to say.